Gorgias Reviews
(Rated by 1781 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Klarna
- Amazon Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.0
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Customer Service4.5
- Price & Quality4.8
Recent Customer Reviews (10)
Sue Simpkins
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Annett Holzman
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Wolfgang Papst
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Frank Henry
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Marcel Adler
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Kevin Price
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Georgina Watson
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Elmira Desheriyev
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Joanna Cabezas
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Jade Doyle
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Gorgias Pricing
Starter
$10.00 per month
Basic
$50.00 per month
Pro
$300.00 per month
Advanced
$750.00 per month
Payment Methods
Accepted Payment Options:
Prices for items on Gorgias.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Klarna
Amazon Pay
Payment Process
- Payments can be made online during the checkout process.
- For Gorgias credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Gorgias Pros & Cons
Pros
1
Integration with multiple platforms: Gorgias integrates with various e-commerce platforms like Shopify, Magento, and Bigcommerce, making it easier for businesses to manage their customer service.
2
Automation: Gorgias offers automation features that help businesses streamline their customer service processes. This includes automated responses and ticket routing.
3
Multi-channel support: Gorgias allows businesses to manage customer interactions across multiple channels, including email, live chat, phone, and social media, all from a single dashboard.
4
Customizable: Gorgias allows businesses to customize their customer service workflows and interfaces to suit their specific needs.
5
Efficient ecommerce customer support: Gorgias is known for its efficient ecommerce customer support. It offers two-way integrations with ecommerce platforms, intent detection, and revenue reporting.
6
Time-saving: Gorgias allows customer service teams to easily review customer orders as well as edit or refund them right from within the ticket window. Not having to switch between applications can be a huge time saver.
7
Personalized responses: Seeing order info within the Gorgias workspace can help agents provide more personalized responses to customer requests.
8
Automation: Gorgias AI and automation tools are built on your own data and integrations, putting you in control. Quickly give the right answer to your customers, every time.
9
Unified helpdesk: Bring fragmented customer conversations, channels, and tools into one unified helpdesk to increase support efficiency.
10
Revenue generation: Revenue generation made easy. Drive higher GMV by proactively engaging with customers at key moments with onsite campaigns.
CONS
1
Pricing: Some users have reported that Gorgias can be expensive, especially for small businesses or startups.
2
Learning curve: While Gorgias offers many features, it can take some time to learn how to use them all effectively.
3
Limited reporting features: Some users have mentioned that Gorgias' reporting features could be more robust.
4
Customer support: While Gorgias generally offers good customer support, some users have reported slow response times or issues with getting the help they need.
Gorgias Features and Benefits
Features
AfterShip Returns Center
a returns management portal that helps build brand loyalty and turn returns into repurchases
Happy Returns
enables box-free returns through a combination of returns software and reverse logistics
Loop Returns
allows Shopify brands to automate their entire returns process, including exchanges
Narvar
a cloud-based post-purchase customer experience platform that enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging
PostCo
helps optimize the returns process and keeps costs low to retain revenue and customers. The platform enables customers to easily exchange products and incentivizes them to stay and shop with store credit or integrates upsell opportunities
Redo
transforms the post-purchase experience with free return coverage, enhancing trust and checkout rates
ReturnGO
streamlines the returns and exchange process for e-commerce businesses. When integrated with Gorgias, ReturnGO creates support tickets when customers request returns or exchanges
ReturnLogic
helps D2C brands give their customers an easy returns process while automating workflows for their customer service and warehouse teams
Yayloh
a return and exchange management solution that streamlines processes, freeing your team to provide exceptional service while gathering valuable insights to enhance customer experiences and retain customers
Integration with multiple platforms
integrates with various e-commerce platforms like Shopify, Magento, and Bigcommerce, making it easier for businesses to manage their customer service
Automation
Gorgias AI and automation tools are built on your own data and integrations, putting you in control. Quickly give the right answer to your customers, every time
Multi-channel support
allows businesses to manage customer interactions across multiple channels, including email, live chat, phone, and social media, all from a single dashboard
Customizable
allows businesses to customize their customer service workflows and interfaces to suit their specific needs
Omnichannel support
Gorgias plans offer email, live chat, social media (Facebook and Instagram), and WhatsApp support. Voice and SMS channels are also available for an additional fee
Shared inbox features
offers all of the basics for request management including macros for quickly responding to common questions, ticket assignments, tags for organization, and ticket views to allow teams to focus on a segmented group of requests
Knowledge base
allows teams to publish FAQs and other helpful information in either an internal or external help center
Rules
helps users automate tasks. This can be helpful for things like ticket assignments or tagging based on keywords
Automation add-on
focuses on automation. It includes features like autoresponders, article recommendations, and the ability to create custom flows to automatically handle customer-facing interactions
Integrations
All major ecommerce platforms integrate with Gorgias, including Shopify, Magneto, and BigCommerce. There are also many other integrations available via the Gorgias app store
Reporting
offers several out-of-the-box reporting dashboards, though some are only available on higher-priced plans
Efficient ecommerce customer support
offers two-way integrations with ecommerce platforms, intent detection, and revenue reporting
Time-saving
allows customer service teams to easily review customer orders as well as edit or refund them right from within the ticket window. Not having to switch between applications can be a huge time saver
Personalized responses
Seeing order info within the Gorgias workspace can help agents provide more personalized responses to customer requests
Unified helpdesk
Bring fragmented customer conversations, channels, and tools into one unified helpdesk to increase support efficiency
Revenue generation
Drive higher GMV by proactively engaging with customers at key moments with onsite campaigns