Gorgias Reviews

Gorgias.com offers a variety of returns and exchanges solutions. They have partnered with multiple platforms to ensure a smooth post-purchase experience. These platforms include AfterShip Returns Center, Happy Returns, Loop Returns, Narvar Returns & Exchanges, PostCo, Redo, ReturnGO, ReturnLogic, and Yayloh. Each of these platforms offers unique features to optimize the returns process and enhance the customer experience.

For instance, AfterShip Returns Center is a returns management portal that helps build brand loyalty and turn returns into repurchases. Happy Returns enables box-free returns through a combination of returns software and reverse logistics. Loop Returns allows Shopify brands to automate their entire returns process, including exchanges. Narvar is a cloud-based post-purchase customer experience platform that enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.

PostCo helps optimize the returns process and keeps costs low to retain revenue and customers. The platform enables customers to easily exchange products and incentivizes them to stay and shop with store credit or integrates upsell opportunities. Redo transforms the post-purchase experience with free return coverage, enhancing trust and checkout rates. ReturnGO streamlines the returns and exchange process for e-commerce businesses. When integrated with Gorgias, ReturnGO creates support tickets when customers request returns or exchanges.

ReturnLogic helps D2C brands give their customers an easy returns process while automating workflows for their customer service and warehouse teams. Lastly, Yayloh is a return and exchange management solution that streamlines processes, freeing your team to provide exceptional service while gathering valuable insights to enhance customer experiences and retain customers.

Please note that the specific return policy may vary depending on the individual platform used for the return or exchange process. It is recommended to check the specific platform's policy for detailed information.

To open an account on Gorgias.com, follow these steps:

1. Visit the Gorgias website. There will be several Sign up free buttons that will direct to the Create an account page.
2. Enter personal details and create a password for the account. For security, the password should be at least 14 characters long and should contain a combination of upper case and lower case letters, as well as numbers.
3. Enter the link to the store (found in the URL bar at the top of the browser window, for example, storedomain.com) and choose a Gorgias subdomain (usually the name of the store). The Gorgias subdomain can't be changed later on.
4. After these steps, the next page that opens up should be the Gorgias account dashboard.
5. A verification email should be in the mailbox - click on the link in the email and it will redirect back to the Gorgias dashboard.

Depending on the plan, access to different kinds of onboarding will be available, and clients on the Advanced and Enterprise plans will also have access to a dedicated Success Manager for their account. For security reasons, there are some limitations set for trialing accounts to keep in mind: Only 10 email ticket messages can be sent during the trial.

Remember, the specific setup process may vary slightly depending on the individual's specific circumstances. It is recommended to check the specific platform's policy for detailed information.

Here are the top 10 alternatives to Gorgias.com:

1. Zendesk Support Suite
2. Freshdesk
3. Intercom
4. Gladly
5. Kustomer
6. Help Scout
7. Zoho Desk
8. Front
9. Desku
10. Helpwise

Each of these platforms offers unique features and capabilities that can serve as viable alternatives to Gorgias. They provide various customer support solutions, including ticket management, live chat, email support, and more. The choice of platform would depend on the specific needs and requirements of the business.